The Hidden Valley Lake Community Services District (HVL CSD) is seeking a motivated and detail-oriented Account Representative to join our team. This position plays an important role in providing excellent customer service to our community by performing a variety of administrative and account-related duties, including processing payments, assisting customers with billing inquiries, and maintaining accurate account records.

The ideal candidate will have strong communication skills, a commitment to public service, and the ability to work effectively in a fast-paced, team-oriented environment. If you are enthusiastic about serving the community and enjoy working with people and numbers, we encourage you to apply!

 Full-Time Non-Exempt Position

Category: Administration

$45,884 - $56,305 Annually

Benefit Package

Deadline Submission: 5:00 PM November 21, 2025 

Job Description: Account Representative Application may be submitted by email to pcuadras@hvlcsd.org.

You may also drop off or mail your completed application to:

Hidden Valley Lake Community Services District
Attn: Human Resources
19400 Hartmann Road
Hidden Valley Lake, CA 95467

Conditions of Employment: This position is "at will" and is classified as an Non-Exempt employee. This position is an "at will" basis, meaning you may resign at any time and that the District may terminate your employment at any time, with or without cause.

The Account Representative Receives general supervision from the Accounting Supervisor. Performs general office and administrative duties related to customer service, account setup, and ongoing account maintenance. Responsibilities include responding to customer inquiries, processing account information, maintaining accurate records, and ensuring a high level of customer satisfaction.

Minimum Qualifications Required

• A high School Diploma or equivalent.
• Must be familiar with general office procedure and possess basic office skills.   (i.e., skills in word processing, spreadsheet, and database software.)
•  A valid California driver’s license and satisfactory driving record to maintain auto insurance is required. 

Essential Functions (but are not limited to the following)

•  Serve as receptionist; interact directly with District customers: in person, by telephone, email, and letter in order to address customer inquiries, complaints, service requests or billing arrangements.  
•  Perform data entry functions; post, verify and reconcile various accounts; gather, sort, and research records as necessary to maintain the integrity of customer account ledgers.  
• Process and verify billing for commercial and residential customers; process and prepare supplemental bills for mailing.  
• Receive and process cash payments, count change, balance cash, and prepare bank deposits; manage and reconcile petty cash.
• Collect, sort, and distribute incoming and outgoing mail; operate a variety of standard and specialized office equipment; perform related general clerical work such as typing, filing, proofing, photocopying, and collating.  
• Procure and maintain office supply inventory. 

Applicants accepted for consideration of employment will be subject to a background investigation. Candidates applying for safety-sensitive positions will also be required to undergo a pre-employment drug screening.

In compliance with the Immigration Reform and Control Act of 1986, all new employees must provide documentation establishing identity and eligibility to work in the United States at the time of hire.

Applications that do not list related job experience in the “Employment History” section will be considered incomplete and may be rejected. A resume or answers to the supplemental questions are not a substitute for the information required in this section. At the time of hire, the documentation requirements of the Immigration Reform and Control Act of 1986 must be met

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