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What is Hidden Valley Lake Community Services District doing in response to COVID-19?

A Great Big Shout Out to HVLCSD Staff! Thank you for your continued efforts to keep our water and wastewater infrastructure running throughout this global pandemic. 

The spread of COVID-19 may necessitate changes in the way we interact, but it does not change what we do. The District will continue to operate and will continue to deliver the same high-quality drinking water and wastewater services we have always provided.

In these unprecedented times, Hidden Valley Lake Community Services District is taking extraordinary measures to help protect against the spread of coronavirus (COVID-19). The health and safety of our employees, the Board of Directors, customers and the public we serve is a top priority, as is our commitment to providing safe and reliable water.

COVID-19 and Your Water

The COVID-19 coronavirus has no impact on the quality or supply of your tap water. And as always, your tap water is both available, plentiful and safe. We will continue to operate our water system to ensure reliable water service to our customers that meet all the drinking state and federal drinking water standards. Water Transmission and COVID 19   

While it’s always advisable to stock a reasonable amount of bottled water at home in case of emergencies that disrupt the water supply, HVLCSD does not expect this health outbreak to disrupt service to our customers.

Protecting our Employees and Customers

We are committed to providing safe, reliable water and wastewater services to meet your public health and safety needs during this difficult period. 

To ensure continuity of water delivery, the district is working with our vendors to prioritize the delivery of vital supplies. Staff critical to operations and maintenance will continue to report to work, with rotations and social distancing measures in place.

Administrative staff can work safely either in the office or will be provided the opportunity to telecommute to minimize the potential for virus transmissions.

Walk-in Office Closed

District facilities are closed to the public until April 30, 2020, to protect both staff and customers. Customer service remains available by phone during business hours. You can still drop off payments, Start, Stop and Transfer Service by calling our main number at (707)987-9201 or email at (redacted).

District Business

We will have board meetings and committee meetings practicing social distancing by having remote call-in capabilities. Staff is working to create a link on the website for members of the public to participate and watch the scheduled board meetings. District Meeting and Agendas can be found here.

Payment

Payments can be made by phone during business hours, online or dropped in the payment box located in the front of the office.

We will continue to provide district-related COVID-19 updates or changes on our website. 

Additional Resources

Please consult the resources below for additional information on how to stay healthy and updated during the coronavirus outbreak.

General Resources

California Department of Public Health  

Center for Disease Control and Prevention (CDC) website Lake County Public Health Department 

Lake County Environmental Health 

World Health Organization

California Governor Office 

 EPA News Release

 

Drinking-Water Resources

  State Water Resource Control Board Fact Sheet on COVID-19 & Drinking Water Systems