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Payment Assistance Programs

We understand the financial hardships that our customers may experience as a result of COVID-19 and are committed to working in partnership with our customers throughout this process.

To avoid water shutoff, please pay your past-due balance or contact our office at (707)987.9201 to set up a payment arrangement.

Notice of Water Shut-Off for Past Due Accounts 

If you need assistance paying down any remaining water debt, you may be eligible for other State or Federal assistance programs. One of those programs is the Low Income Household Water Assistance Program (LIHWAP), which will be administered through the California Department of Community Services and Development (CSD), and is scheduled to begin May 2022. For more information on LIHWAP and to learn more about the eligibility requirements, visit their website at:

There are resources available for individuals, families, and landlords. Click on the links below to find out which options work best for you.

North Coast Energy

Housing is Key

Modest Needs

Redwood Food Bank

Unemployment, Disability, or Paid Family Leave

Salvation Army

Lake County Assistance Programs

North Coast Opportunities

Catholic Charities  21257 Calistoga. MiddletownCA 95461.  (707) 987-8139.